Customer Service

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Your Order History

Need to cancel a recent order?

If you act quickly, you can cancel an order while it’s still processing. Just find the order in your purchases, choose Details, then select Cancel Order.

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Frequently Asked Questions

We have answered one of the most asked questions by you.

Ordering & Registration

Go to your account, provide the requested information, and you’re ready to go.

  • Customer Reviews: Share your thoughts about your moxzo purchases. Assign a one- to five-star rating and write a review.
  • Email Updates: Get the scoop by signing up for specialized email updates.  You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we’ve sent you.
  • Address Book: For a true time-saver, fill your address book with your family’s and friends’ addresses so that you never have to enter them again in the future.
  • Purchase History: If you’ve placed an order, you can determine its status, plus check on the order dates and order numbers for items you’ve purchased in the past.
  • We will email you as items in your order ship, or if there are updates on the status of your order.
  • If you have a wewannashop.com profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

At this time, gift-wrap options are not available for online orders shipped to you.

We offer, wet and dry wipes with microfiber cloth based on stocks.

Payments & Taxes

  • Credit Cards:  Visa®, credit card, Visa, MasterCard, JCB, American Express, and Discover Network.
  • Debit Cards
  • UPI
  • Net Banking
  • Online Wallets

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

Cancellations, Refunds and Returns

  • All refunds will be credited to your original form of payment in 14 days.

Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

 

You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.

Yes, please head over to the refund and exchange page and fill out the form. We will get back to you in 48 hours.

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